Cancellation Policy

24 Hour Cancellation Policy:

Urban Medspa & Weight Loss Center requires that a 24 hour notice be given to reschedule or cancel an appointment.

* For all services that are 30 min or longer or any appointment for cosmetic injectables, we require that a valid credit card number be given in order to make the appointment. If you fail to give 24 hours notice to cancel the appointment, the credit card will be charged a fee of $50.

Mon – Thurs:

1st time: Complimentary | 2nd time and more: $50

Fri – Sat:

1st time: Complimentary | 2nd time and more: $50

Appointments with our
Cosmetic Injector:

No Complimentary $100

At the time of your first no show or same day cacelation, we require that a valid credit card number be given in order to make any other appointments. We will not charge your $50 fee unless you fail to give us 24 hours notice again.
All Friday and Saturday appointments that are 25 minutes or longer require a valid credit card to be held, and if 24 hours notice isn’t given to reschedule or cancel there is a $50 fee.

Thank you for your cooperation.

In order to offer you the best value on services, we do not provide child care services.
Your child must stay with you at all times, that means during your treatment session as well.*
If a child won’t stop crying, we ask that for the comfort of our guests, you take them outside of the med spa until they are calm.
For their safety as well as the comfort of our guests, we ask that your children remain seated while in the waiting area and in the treatment rooms.
Encourage your child to use a ‘quiet voice’, and to entertain themselves with the coloring books and children’s books we provide for their use during your visit.
Children are not allowed in laser treatment sessions. If you have a laser treatment appointment, we ask that you make arrangements for child care and not bring your children to this appointment.

While the industry standard is 15-20% for all skin care treatments and services (medical weight loss consults and follow-up visits excluded), if you choose to tip, you may leave any amount that feels comfortable to you.

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